Returns Policy

The following conditions apply to Return of products:

Custom Made orders – As these products are custom manufactured to your requirements we are unable to accept return of these for refund.

For all other products, Refund will only be made on condition that:

– you must not have worn the product (except for initial fitting).

– you must not have removed the swing tags / product labels.

– you must return the product in its original branded box wrapped in the original tissue paper.

If the above conditions are satisfied you should initiate your Return via your ‘My Account’.

Alternatively you can send an email, fax or letter to Customer Service, (we are unable to accept Return notification by telephone or text message). You must NOTIFY us within 14 days following the date of delivery.

We will then send you an email with the return details, you then have a further 14 days to return your order to the address advised in the email and you  must comply with the following:

– protect the shoe box during shipment, e.g. plastic / courier bag or another box, YOU MUST NOT APPLY ADHESIVE TAPE OR LABELS DIRECTLY TO THE BOX.

– clearly display the Returns Merchandise Authorisation Number and the Returns Address, notified to you in the Returns email, on the OUTSIDE of the parcel.

Please note an administration charge maybe applied to your refund if you do not comply with the above.

As a UK customer, you can either return your product(s) via the UK postal service or a shipping service of your choice.

You will need to pay the cost of the postage/shipping to return your order to our Warehouse address and you are responsible for the product(s) until your order/parcel is received at our Warehouse address. Ensure you retain a receipt from your shipper for the returned parcel, as product(s) lost during transit cannot be refunded.

Following receipt of your Return parcel at our Warehouse we will inspect the returned goods. Please note we retain a digital photographic record of all Return products. We will email confirming acceptance that the products are in their original condition and your Return is being processed for refund.

Refunds will always be made to the payment card, or other method of payment, used for the original transaction. The refund will be processed within 14 days of receipt at our Returns address.

Product(s) received in a worn/used condition cannot be refunded and will be returned to you at the delivery address stated in the original order.

The above requirements apply to all orders received by Underground Retail Ltd via the Online Shop / Telephone Order.

The above Policy does not affect your Statutory Rights.

The following conditions apply to Return of products:

Custom Made orders – As these products are custom manufactured to your requirements we are unable to accept return of these for refund.

Additionally, Refund of products will only be made on condition that:

– you must not have worn the product (except for initial fitting).

– you must not have removed the swing tags / product labels.

– you must return the product in its original branded box wrapped in the original tissue paper.

If the above conditions are satisfied you should initiate your Return via your ‘My Account’.

Alternatively you can send an email, fax or letter to Customer Service, (we are unable to accept Return notification by telephone or text message). You must NOTIFY us within 14 days following the date of delivery.

We will email your RMA confirmation number and the return details, you then have a further 14 days to return your order to the address stated in the email and you must comply with the following:

– protect the shoe box during shipment, e.g. plastic / courier bag, YOU MUST NOT APPLY ADHESIVE TAPE OR LABELS DIRECTLY TO THE BOX.

– clearly display the Returns Merchandise Authorisation Number and the Returns Address, provided to you in the Returns email, on the OUTSIDE of the parcel. Parcels without this label may be rejected by the Tax/Customs Bureau and your parcel may be returned to you.

Please note an administration charge maybe applied to your refund if you do not comply with the above.

As an International customer, you can either return your product(s) via your local Postal Service or use a shipping service of your choice.

Generally these delivery services have transit times of 5-10 days, depending on the service level you have chosen.

Please note you will have to pay the cost of the postage to return your order to our Warehouse address and you are responsible for the product(s) until your order/parcel is received at our Warehouse. Ensure you retain a receipt from your shipper for the returned parcel, as product(s) lost during transit cannot be refunded.

Following receipt of your Return parcel at our Warehouse we will inspect the returned goods. Please note we retain a digital photographic record of all Return products. We will email confirming acceptance that the products are in their original condition and your Return is being processed for refund.

Refunds will always be made to the payment card, or other method of payment, used for the original transaction. The refund will be processed within 14 days of receipt at our Returns address.

Product(s) received in a worn/used condition cannot be refunded and will be returned to you at the delivery address stated in the original order.

The above requirements apply to all orders received by Underground Retail Ltd via the Online Shop / Telephone Order.

The above Policy does not affect your Statutory Rights.