Sign In/Register

Terms & Conditions

Underground Terms and Conditions, Privacy Policy and other general Policies displayed here apply to you when using this website.

To maintain compliance with current legislation there will be periodic amendments to these Terms & Conditions and Policies.

You are advised to read these Terms & Conditions and Policies whenever you visit our website or make a purchase of footwear, clothing or other products from the Online Shop.

Access is permitted on a temporary basis, periodically we may restrict access to parts of the website or to the whole website.

Additionally, we are not liable if the website is unavailable at any time or for any given period for any reason whatsoever.


In this Agreement:

We are Underground Retail Ltd, the Supplier, at the address shown on the “Legal” page of this website.

You are the Purchaser, as detailed on your Order in the section “Customer & Invoice Address”.


All orders are subject to stock availability and confirmation of the order price.

When placing an order, you undertake that all details you provide to us are true and accurate. You confirm you are the authorised user of the credit / debit card used to place your order. You confirm that there are sufficient funds for the cost of the purchase. You must be over 18 years old to use this website. If you are under 18 years old, you can only use this website with the direct involvement and assistance of a parent, guardian or relative who is over 18 years old.

Making a purchase could not be easier – just three simple steps……

A. Just browse the products on our Online Shop, choose your UK Size, then click “Add to Cart”.

B. After you have chosen all your products, click on the ‘Basket’ icon and then click “Proceed to Checkout”.

C. Choose the option “Register an Account” – complete the required details on the order form. By “Registering an Account” you will have not have to re-enter your details for future orders. You can also, track your order, view order history, monitor returns and change your personal details.

On the last page of the Checkout, choose your payment method and enter your payment details. All payments are processed on Secure Encryption process.

When you have completed your purchase you will receive an email confirming the details of your order. PLEASE CHECK THE ACCURACY OF THE DETAILS THAT YOU HAVE SUBMITTED IN YOUR ORDER.

If you need to change details on your “Pending Order” for size, address, contact details, telephone number you must send your email to:    You must state your Order Number and details of the amendments/changes you need to make.

We will process your order for dispatch and we will send you an email to confirm dispatch and advise you of the approximate delivery date. Occasionally, your style/size may temporarily be out of stock, we will email you to advise and you can then confirm your requirements for your order.

Our Agreement is made on the date we debit payment from your payment card. Please note payment is only processed if all the payment card details you have provided in your order correctly match the details held by your Card Issuer.

We accept most major Credit / Debit Cards, alternatively, payment can be made by Bank Transfer. If payment is made by Bank Transfer then cleared funds must be received at our bank before your order is dispatched – please email to request the bank account details.

Ordering Online is the fastest method for the processing and dispatch of your order. Alternatively, you can also submit your order via Mail or Telephone – an additional fee of £10.00 for administration applies to all orders received via Mail / Telephone.


Products for these types of orders shall require FULL PAYMENT on receipt of your order.

These types of orders cannot be cancelled, as per the “Order Cancellation” section on this website. Unless otherwise stated products for these types of orders cannot be REFUNDED but the order can be exchanged for an alternative size.

Additional specific Underground Terms & Conditions may also apply, you will be advised of these by email, you must then confirm acceptance to continue with your purchase.

Supply times for all Custom Made / Made-to-Order products are stated in the product description. Periodically, due to the bespoke special materials and manufacturing processes the actual delivery date may exceed the supply time originally advised. We will email to provide and update on the progress of your order and advise of the amended delivery date.


This section of the Underground Terms & Conditions applies to orders shipped to an address within the UK – the Consumer Contracts Regulations 2013 refers. For orders shipped to all other countries please refer to the “Returns Policy”.

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days after the delivery date of your order.

To meet the cancellation requirements, it is necessary for you to send your communication concerning your exercise of the “Right to Cancel” before the cancellation period has expired – we cannot accept cancellation by telephone. To cancel an order, you must send a clear instruction, by email or letter, details as per Contact Page. You must clearly state you wish to cancel your order – you must provide the following details:

I/We hereby give notice that I/We cancel my/our Order [Order Number] contract of sale of the following products [Product Ref Code].

Ordered on [Date] / received on [Date],

Your name:

Your address:

Your signature (only if notified by letter):


You will be issued with a Returns Authorisation Number to confirm cancellation of your order, please ensure you receive this to confirm cancellation.

If you have already received delivery of the order you will need to return ALL the products relating to the entire order (if all the products have been delivered as a single consignment), within 14 days of notifying us of your cancellation.

In all cases, the products must be returned in their original condition and packaging. The product(s) will be inspected on receipt at our Warehouse and we retain a digital photographic record of all returned products.

If you Cancel your order we will refund you for the cost of products, together with the standard outbound shipping cost, as shown in the Shipping Rates section. You will have to pay the direct cost of returning the products to our Warehouse, this cost is not refundable. You will be liable for any diminished value of the products that have been worn / used or mis-handled. The refund will be made to you in the same method that was used for the original purchase within 14 days of the receipt of products at the Warehouse address.

This policy does not apply to orders in the category: Custom Made / Made-to-Order products.

This section of the Terms & Conditions applies to orders shipped to an address OUTSIDE of the UK.

The Import Taxes/Duty and Handling/Administration costs for Customs/Tax Bureau or local Shipping Agent vary widely in each country and therefore we are unable to calculate these costs in advance.

Payment of all such costs will be your responsibility, at the place of import, all such costs are payable by you direct to the Customs/Tax Bureau or their Shipping Agent, these costs are not refundable by Underground Retail Ltd.

If you refuse to make payment of all, or any part of such costs, as demanded by the Custom/Tax Bureau or their Shipping Agent and you refuse delivery of your order then one of the following will occur, based on the least cost option.

If the order is subsequently returned to the UK, you will be liable for payment of all such costs incurred by Underground Retail Ltd. These costs will include: the original shipping cost and the return shipping cost to the UK together with the Import Taxes/Duty and Handling/Administration. All such costs will be itemised and notified to you prior to any refund due to your payment card.

If the Custom/Tax Bureau or their Shipping Agent destroy your order due to non-payment of their fees you will be liable for payment of all such costs incurred by Underground Retail Ltd. These costs will include: the order product(s), the original shipping cost, the cost of destroying the order/product and the cost of the Import Taxes/Duty and Handling/Administration.


The security of your payment card data is important to Underground Retail Ltd and the checkout process uses Secure Socket Lay (SSL) which is an encryption process for the sensitive payment card details and the process undertakes validation checks and authorisation by your card issuer.

In the interests of preventing fraudulent use of payment cards your IP address is recorded when you place an order on this website. The payment processing procedure validates the names, addresses and other information you have supplied for comparison with data held by your card issuer and/or other commercially available records (e.g. Credit Reference Agencies, Electoral Roll data). By ordering from our website you consent to such checks being made.

With some orders we may need to contact you by telephone or email to verify your details before we are able to fully process your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998.

Please note the above measures are undertaken as extra protection for you to ensure your purchase on our website is as safe and secure.

Please note the full details of your payment card information is not held in any file in clear text on our website.


We provide a high-quality product, however if you are not satisfied with your purchase you must notify us by email or letter – you must notify us within 14 days following the date of actual parcel/order delivery.

In the event of a fault with your product please email the details of the fault together with a photograph of the fault and of the overall product and quote your Underground Online Shop Order Number.

Please note NO attempt should be made to undertake any form of repair to the faulty product, we will not be able to refund, credit or offer any replacement product should a repair or attempted repair been made to the product. Additionally, if you modify, alter or change the product, from the design/construction originally supplied to you in the order, we will not be able to refund, credit or offer any replacement product.

The details for contact are shown on the “Contact Us” page of this website.


To the extent permitted by law, Underground Retail Ltd gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.
We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described.
We endeavour to provide accurate images of all products shown on this website. However, all forms of electronic displays vary in their reproduction of colour/dimension and therefore some variation may occur between the product images displayed and the actual product received.
The footwear manufactured with leather and, as a natural product, the leather may have variations in texture and colour. Periodically there may be a minor difference with the finished product when compared to the actual image displayed on the website, we reserve the right to supply the similar product for order fulfilment.

We endeavour to maintain our website free of technical errors, viruses, malicious software or other harmful coding, however we cannot guarantee that the website and its contents are completely free of these elements. By using our website, you acknowledge that you accept full responsibility for all costs associated with any necessary servicing, repairs, replacement parts, in whole or part, of any equipment that you use, directly or indirectly in connection with this website. Please note this statement does not affect your Statutory Rights as a customer.

To the extent permitted by law, Underground Retail Ltd will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these Terms and Conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.
Our total liability for any claim, howsoever arising, shall not exceed the purchase cost of your specific website order, together with any relevant shipping costs.

The Underground Terms and Conditions and Privacy Policy and other Underground Retail Ltd policies displayed on this website constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Underground Retail Ltd.


This website, its content and any contracts arising out of it are governed by and construed in accordance with English Law. By entering into a contract with Underground Retail Ltd you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

6th November 2023
Underground Newletter Shoes England

Join Now! – You will be the first to find out our about exclusive offers, new product information, pre-releases and more…

In compliance with GDPR your details and preferences are only used for sending our Newsletter and information about the activities of Underground. You can edit your details or preferences at anytime, or click the UNSUBSCRIBE link in the Newsletter.