For you to place a custom-made order then all you need to do is contact our customer service team – please see the contact details below.

You will need to provide the following details: –
Model number, Sole type(depth), sole colour, upper material type and colour and the UK Size for your custom-made product.

Our customer service team will be able to discuss your options with you and we will confirm all of the details before your custom-made order is confirmed for production.

The supply of your order will take approximately 6-8 weeks to produce and your Underground personal order, incorporating genuine components, using materials with rich colour and high quality leather, or where possible, if required, vegan alternative materials will be supplied to your design.

All custom-made orders must be pre-paid and we cannot accept cancellation or refunds for these orders, however we will supply an alternative size if you are not entirely happy with the product that you receive.

Your order is personally handled by our customer services team so we can provide you with a dedicated personal service for your unique custom-made order.

Custom made orders provide you with the opportunity to purchase special styles and at the same time help in their own way to minimise on the waste of mass production. Made to order or customisation are a positive step toward resource efficiency.

Take the opportunity today to create a really special pair of shoes or boots with the Underground brand!

   

UNDERGROUND CUSTOMER SERVICE TEAM:

t: +44 (0) 20 8065 0290

e: customerservice@underground-england.com